Remote Monitoring & Control of Buildings

The control solution provides remote monitoring and reporting capabilities that support the centralized management and control of the building’s physical environment.

The data and powerful analytics provide useful information for clients to identify trends, reduce false alarms, monitor and manage consumption of energy and water, and make prudent management decisions that support optimal security and effective property management.

Network Operations Centre

The company’s network operations centre (NOC) is the first line of defence against network disruptions or failures. With full visibility into client networks, we use the  NOC to monitor, detect, prevent and resolve network issues.

Our hardware monitoring platform ensures that services are delivered in line with service level agreements all of the time.

The monitoring service offering is a managed service and includes:

  • Performance reporting and improvement recommendations

  • Firewall and intrusion prevention system monitoring and management

  • Optimisation and quality of service reporting

  • Backup and storage management

  • Email management services

  • Network discovery and assessments

  • Patch management and whitelisting

Service Desk and Security Operations Centre

The NOC services are integrated with the service desk and security operations centre (SOC).

This allows for the incorporation of:

  • Dashboards and reporting

  • Helpdesk ticketing

  • Support call monitoring

  • Security monitoring

  • Threat management and analysis.

Planning a Smart Environment? Smart Integration has all the solutions in one place!