Remote Monitoring & Control of Buildings
The control solution provides remote monitoring and reporting capabilities that support the centralized management and control of the building’s physical environment.
The data and powerful analytics provide useful information for clients to identify trends, reduce false alarms, monitor and manage consumption of energy and water, and make prudent management decisions that support optimal security and effective property management.
Network Operations Centre
The company’s network operations centre (NOC) is the first line of defence against network disruptions or failures. With full visibility into client networks, we use the NOC to monitor, detect, prevent and resolve network issues.
Our hardware monitoring platform ensures that services are delivered in line with service level agreements all of the time.
The monitoring service offering is a managed service and includes:
Performance reporting and improvement recommendations
Firewall and intrusion prevention system monitoring and management
Optimisation and quality of service reporting
Backup and storage management
Email management services
Network discovery and assessments
Patch management and whitelisting
Service Desk and Security Operations Centre
The NOC services are integrated with the service desk and security operations centre (SOC).
This allows for the incorporation of:
Dashboards and reporting
Helpdesk ticketing
Support call monitoring
Security monitoring
Threat management and analysis.
